1:21
What do I actually need to say on camera?
Talk through the job like a customer is standing beside you.
Video transcript
So what should installers talk about on camera? We encourage you to talk as naturally about your installation as possible. So think about it as if you're running through a installation with a potential customer by your side. So what equipment have you installed and why? So why have you chosen those brands?
What benefits do they have? What was the cable route all the way from the panels, all the way down to the battery storage and the inverter? If they have an EV charger or a heat pump as well, why does solar complement them really well? What challenges the installation presented and most importantly, how you overcame them?
Because customers who are going in solar and who have had any home improvement services know that they don't always go to plan. So if you can show how you've overcame those challenges, then they're way more likely to be interested in that. And another main one that we encourage you to talk about is the benefits of the system.
So how much it's going to save them what the typical payback periods are. Even things down to educating them on the export rates and how they can earn a profit from their solar system. There's a lot of things that I think we expect customers to know that actually are jargon to them, and just by simplifying it and speaking to them quite casually, they begin to build that trust with you at the very start of the process.
Other FAQs
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Can I pay via commission?
2:22
What kind of installer is the right fit?
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What is the minimum installation volume required to work with you?
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What growth can I expect from you?
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Why run ads if we have referrals?
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How much does it cost to work together?
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What ROI should I expect from our campaigns?
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How quickly should I expect results?
0:42
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Do I need to make a decision on the discovery call?
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How do I prepare for our call?
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Why can't I just do this in-house?
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Who actually works on my account?
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