So if you sign up with S.O.S., who will actually be working on your account and working with you? Firstly, you've got your primary point of contact, our Customer Success Manager, Ross, who will be your dedicated point of call, keeping you updated and who you will reach out to. If you have any questions and will also be updating you on performance both via your WhatsApp chat and also in your monthly catch up.

On the creative side, we have our creative team which is made up of Imogen and Charlotte. Now, Charlotte is very much focused on your creative strategy in terms of what is actually driving results for you and across our accounts, and implementing that for you. And then also Imogen, who will be looking after getting the ads through the pipeline, briefing the ads and making sure everything is running smoothly in terms of getting you ads every single week.

On the ad account side, you will have Sam, who is our dedicated media buyer. Now he will be launching all your ads as soon as they're approved. He'll also be optimizing the account and making sure you're getting the strongest results possible based on cost per cell, cost per quote, and cost per lead metrics.

As well as our in-person team, we also have our remote team. So firstly is our dedicated tech system which is excellent. Now he's the expert when it comes to all things automation, tech setup, making sure you're receiving your leads as you should and everything is feeding back to us and we're getting the data that we need.

Then we have our huge team of editors, currently 14 full time editors, who will be constantly churning out ad creatives and designing them based on the briefs which are drawn up by our ad briefing specialist, Ben, who will take the shoot footage which is filmed, and then turn that into briefs with clear instructions so that you get the best ads possible.

Now, on the actual shoot day, you'll also have our videographer. So if you're in the South, that'll be Hugh. If you're in the North, that'll be Chris. And if you're up in Scotland, that would be Perry. Now, these are our three dedicated videographers who are trained up to make you feel comfortable on camera.

Make sure we get the footage that we need and ultimately get the performance that you want. We're also always training up new videographers, and Hugh, our dedicated head of production, has created a full course, which means when we bring new videographers on, they're fully trained up by him and raring to go when they visit you on site.